1. Acceptance of Terms

By using our services or visiting our website, you agree to these terms and conditions. Please read them carefully. If you do not agree with any part, do not use our services.

2. Services Provided
We offer medical treatment coordination, travel assistance, accommodation help, and follow-up support. All services are subject to availability and may vary by location and medical need.

3. Appointment Booking

• You are responsible for providing accurate personal and medical information when booking.
• We will confirm your appointment dates and times in writing.
• Any changes to your appointment must be communicated at least 48 hours before the scheduled date.

4. Pricing and Payment

• All prices for services will be provided in advance.
• Payment methods accepted include bank transfers and credit/debit cards.
• Full payment or specified deposit must be received before we confirm any bookings (flights, hospital, accommodation).
• We reserve the right to change prices at any time, but any change will not affect bookings already confirmed.

5. Cancellation and Refunds

• If you wish to cancel or reschedule your appointment, you must notify us in writing at least 72 hours before your scheduled date.
• Cancellation less than 72 hours before your appointment may incur a fee.
• Refunds, where applicable, will be processed within 14 business days of receiving your cancellation request.
• Any non-refundable fees (such as certain hospital or travel charges) will be clearly communicated before booking.

6. Travel and Accommodation Arrangements

• We will help you book flights, arrange airport pickup, and suggest nearby accommodation options.
• All travel and lodging bookings are made on your behalf, but final confirmation depends on availability at the time of booking.
• You are responsible for ensuring you have valid passports, visas, and travel documents.
• Any additional costs due to visa delays, missed flights, or travel changes are your responsibility.

7. Liability and Disclaimer

• We act as a facilitator between you and medical providers, airlines, and hotels. We do not provide medical advice or perform any medical procedures.
• All medical treatments are carried out by licensed healthcare professionals. We are not liable for medical outcomes, risks, or complications.
• We are not responsible for delays or failures caused by third parties (hospitals, airlines, hotels, or government agencies).
• To the fullest extent permitted by law, our total liability to you for any claim arising under these terms will not exceed the fees you paid to us for that service.

8. Privacy and Data Protection

• We collect personal data (name, contact information, medical history) to arrange your treatment and related services.
• Your information is kept confidential and shared only with service providers directly involved in your care (hospitals, doctors, hotels).
• We do not sell or rent your personal data to any third party.
• By using our services, you consent to our privacy practices and data sharing as required.

9. Intellectual Property

• All content on our website (text, logos, images) is owned by us or our partners and is protected by copyright and other laws.
• You may not reproduce, distribute, or modify any content without our prior written consent.

10. Changes to Terms

• We may update these terms at any time. The latest version will always be posted on our website.
• Continued use of our services after changes are posted constitutes your acceptance of the updated terms.

11. Governing Law
These terms are governed by the laws of India. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in Delhi, India.

Contact Information
Address: Delhi, India
Phone: +91 82877 39641
Email: connect@themediglobal.com